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ELIZABETHTOWN - (717) 367-1336
MANHEIM - (717) 879-9700
NEW HOLLAND - (717) 656-0005
MASONIC VILLAGE - (717) 366-2466
WILLOW STREET - (717) 740-2200
White Family Dental
Reviewed from Google

4.8 out of 5 stars

S K
S K

1 out of 5 stars

posted 2 days ago

I had a great experience until I told my dentist that I have a chronic pain condition and that I take pain pills. I'd had several serious issues with my teeth and read research showing a link between my condition and tooth decay.
I went there one more time for, I think, the third root canal I'd had in just a month or two. It took two hours and typically they try not to do more than an hour at a time. At the end, he told me he wouldn't be giving me pain meds. Every other time, they had. When he stepped out of the room, the dental assistant looked at me horrified and told me that I needed to tell him to give me some and she was completely shocked that he wasn't going to give me any after a two hour root canal. But he refused and said call if I really need them.
I was talking Tramadol for my Endometriosis, but it is not strong enough to deal with tooth pain. At that time, it had been nearly two years since I'd actually gone out to have fun as I'd been bedridden from my pain. It just so happened the day after my procedure, my husband and I had bought comedy show tickets and I desperately wanted to go. So I called and asked for a few pain pills because my tooth really started hurting the next morning. They agreed.
However, when I picked them up, the receptionist informed me that, "this is not a pharmacy" and they will no longer give me pain meds regardless of what procedure they perform. I was mortified as the whole waiting room listened... I just walked out and cried in my car. I'd never experienced that level of discrimination before.
A few days later I got a phone call from them. Suddenly, my pre-arranged monthly payments were no longer sufficient and I had to pay my balance in full before I could return. I'd just had Step 1 of the 2 Step crown procedure and asked if I could please just come in for that last appointment since I had just paid to do the first part. Nope, the second step wasn't immediately necessary so I could wait until my balance was paid.
I know this is a long review, but I'm hoping others who struggle with chronic pain will read this and know to go elsewhere. Hopefully others will feel the same way too. Discrimination of any type is not acceptable, especially in the medical /dental community. I was taking Tramadol, which is a step or two above Aleve- not near strong enough to help with tooth pain. I wish they would have gotten to know me first. They would likely be surprised to know I have my Masters in psychology, refused pain meds for the first three years of my chronic pain, and only wanted 5 pills max, just enough for a day or two and so I could go on a date with my husband for the first time in two years. Also, I really don't think anyone would pay for and go through a root canal for five vicodin or percocet. I've actually worked with addicts before I got ill and to be honest, feigning a need for a root canal would be counterproductive to the addict's need for the "no feeling" high. I'm so disappointed in them, as a person, patient, and therapist.
*I'm pretty sure Dr. White told the billing lady to call me and tell me that my payments were no longer acceptable. I believe he has been fully aware of what happened.
I am not contacting "you". This review was provided to help other people with illnesses or disabilities make an informed decision. No one with an incurable disease should have to face such immature and unethical behavior when seeking care.

No record? Wow... I didn't think you guys would stoop so low as to blatantly lie. And I'm pretty sure I'm not going to confuse the only dentist I've been to since I've lived in the state of PA.

Dyanne Wagner
Dyanne Wagner

4 out of 5 stars

posted 3 months ago

Nice, people, Dr White very nice dr. I received
A call, saying after he n another dr discussed,
I was not a GOOD fit! To get a tooth pulled?
No explanation, except, my health history.
I was not encouraged, to say the least.
People, it is your decision, whether or not to
Pull ur tooth. Sometimes it does come down to money, $3,000 may glibly fly from some folk's repertoire, but for us not able to get able dental insurance, with our health plans,
Its a tossup. D.W.

Smiles n happy, peppy people, yes by all means , DO contribute to a positive dental
experience! I couldn't agree more. :)
Honestly, folks, I so wish those lovely qualities
could translate into cash. But reality, being
What it is, prevented my first plan , to save my tooth, then crown it. I just could not bear to
see my retired husband have to work so hard,
to pay for it. With a broken knee, I also have Post Concussive Syndrome, he takes care of me so well.The rest I still have no knowledge
of . Things are not always what they seem. :)

As matters turned out, he had been fed the
Wrong conclusion, by the first dentist's
Assistant. I straightened it out with the correct facts. We are ,^^^"friends" again. D.W.

Lindsey Wostmann
Lindsey Wostmann

5 out of 5 stars

posted 8 months ago

They have the most amazing and patient people working at the office. The work with any fear or worry you have. I will never go any where else... they are wonderful! Thank ya'll SO much!!!!

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ELIZABETHTOWN - (717) 367-1336
MANHEIM - (717) 879-9700
NEW HOLLAND - (717) 656-0005
MASONIC VILLAGE - (717) 366-2466
WILLOW STREET - (717) 740-2200